Transport Request Form

FAQ

Who is NEMT services for?
Non-emergency medical transportation is an excellent option for persons needing assistance traveling to medical or personal appointments as well as those requiring wheelchair or stretcher transport. Below are some of the most common scenarios in which people use non-emergency medical transportation:
- Lack of available, accessible vehicle
- Age-related suspension of driving privileges
- Medication side effects
- Doctor's recommendation
- Poor weather conditions
Will my insurance cover NEMT services?

Many insurance providers offer coverage for non-emergency medical transportation, but the specific services covered may vary depending on the type of insurance and the provider. The following are some of the typical medical visits that insurance covers:

- Medical treatments
- Physicals and preventive check-ups
- Therapy sessions
- Dental and audiologist appointments
- Lab work and screenings
- Specialist Doctor's visits

To find out if these services are included in your plan, please check with your insurance provider.
How do I Schedule a Ride?

You can schedule a ride using our Convenient Online Request Form or through our concierge team by calling (407) 799-7269
How far in advance must I schedule my ride?

Our standard policy is to schedule rides at least 24 hours in advance. However, if you are in need of immediate assistance please call us at (407) 799-7269
What if I need to cancel a ride?

Please call us at (407) 799-7269 for assistance.